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Email advice

Fill in our online contact form here and receive a response within 3 - 5 working days


Available Mon - Wed 10am to 9pm, 
Thu & Fri 10am to 8pm, Sat 10am to 4pm

Calls to Adviceline are free from mobiles & landlines

0800 144 8848


Our face to face appointments are limited, our advisers will try and help you by phone or email in the first instance, however, If the phone or email advice is not suitable, a face to face appointment will be arranged. Please complete our contact form

Partner referrals:

If you are an organisation completing a referral on behalf of a client please fill out this form

Self help:

You may be able to solve your issue yourself using the areas of enquiry below. Please note these boxes will direct you to our national advice page.

We are a third party reporting center for issues regarding a hate incident or hate crime

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If you’ve experienced, or know someone who has experienced, a hate incident or hate crime you can report it to us. 

When describing the offender it’s useful to give general information such as age, height, build, gender, ethnicity and clothing. Also try to remember any particular features such as :

  • hair colour

  • glasses

  • jewellery or piercing

  • tattoos

  • facial hair

  • a particular accent

  • teeth

  • scars

  • birth marks


Reporting to the police using the True Vision website

You can report a hate incident or crime online on the True Vision website. Once you’ve filled in the form on the website, it’s sent directly to your local police force. You can also use the self-reporting form which you must then send to your local police.

It’s important to give as many details as possible, as this helps the police deal with your case more effectively. If you want the police to investigate the incident, you need to provide your contact details and the best time to contact you.

You may be worried about the police contacting you at home. If this is the case, you can ask the police to contact you through someone you trust and who has agreed to provide their details. You still need to provide your contact details as well.

Support for Ukraine and help for those who have had to flee following the Russian invasion.

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For further advice please use one of our channels of advice above to get in touch with us. We have resources available for translators to be present during our interactions. 

Alternatively, please use our National Advice page for further guidance. 

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What you can expect from our service and what we expect of you: (click on the headline to view the document)

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