When we record and use your personal information we:
only access it when we have a good reason
only share what is necessary and relevant
don’t sell it to commercial organisations
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.
We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
We’ll make sure all your information is kept safe in our secure case management system. By ticking the box below you, consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.