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We aim to provide the advice people need for the problems they face and
improve the policies and practices that affect people’s lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
We value diversity, promote equality and challenge discrimination.
Our Impact: April 2024 to March 2025
Top issue:
Universal Credit
GENERATED INCOME FOR CLIENTS
£6.3 million
CLIENTS HELPED
13,249
ISSUES SEEN
57,358
Most popular channel:
Telephone
BSL service across Hertfordshire
British Sign Language Service
You can contact our BSL adviser using this enquiry form: https://form.jotform.com/241963106830353. She works Monday to Thursday and aims to respond to your message within 3 working days. She is based in Welwyn Hatfield but can meet with you at your nearest office.
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