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Werden Sie Teil unseres Teams
Unser lokales Büro besteht aus 30 Mitarbeitern und 46 engagierten Freiwilligen. Unser Team wird ständig erweitert.
Wir begrüßen das ganze Jahr über neue Bewerbungen für Freiwillige und veröffentlichen alle Stellenangebote auf unseren Social-Media-Plattformen, auf dieser Seite und auf mehreren Websites mit Stellenangeboten.
Stellenangebote
Advice Quality and Operations Manager
Advice Qualit
y and Operations Managers will make sure
clients get accurate and appropriate advice and that advisers
are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients
by providing support, guidance and feedback on a
day-to-day basis and using those insights to drive advice
service development.
This role is vital in fostering a culture of quality and
excellence within the agency, ensuring that both staff and
volunteers are well-equipped to deliver exceptional advice
services to clients.
Click here to see the candidate pack
MaPS Community Based Debt Caseworker
Working within the aims, policies, and principles of the
Citizens Advice Service, the MaPS-funded Community Debt
Caseworker will provide specialist support to clients with a
range of debt and related financial issues.
The main office for this role is Stevenage, but the postholder
will be required to travel across Hertfordshire to provide debt
advice in person, by telephone, video calling, and email,
ensuring the most appropriate advice channel is offered
based on client circumstances, vulnerability, and complexity.
The successful candidate will provide holistic debt and
budgeting advice, using independent information sources
and internal tools, ensuring clients understand their debt
options. All client interactions will integrate financial
capability support and, where appropriate, referrals to other
Citizens Advice services or specialist agencies.
Click here to see the candidate pack
Trainee MaPS Community Based Debt Caseworker
The Trainee MaPS Community Debt Caseworker will undergo
extensive money advice training to provide holistic debt and
budgeting advice in line with FCA standards. This role is
designed for individuals committed to learning and
developing towards full debt casework responsibilities.
The main office is Stevenage, but the postholder will be
required to travel across Hertfordshire to provide debt
advice via telephone, video, email, and face-to-face
appointments where necessary.
Click here to see the candidate package
Trainee Generalist Caseworker
Working within the aims, policies and principles of the
Citizens Advice Service, to support clients with a range of
issues; providing information, advice and casework support in
person, via telephone, video calling and email.
The successful candidate will complete necessary training in
order to provide holistic information, advice and casework on
a range of issues, including but not limited to: housing,
welfare benefits, debt, employment, family, law & courts and
consumer.
Click here to see the candidate package
General Admin
Working within the aims, policies and principles of the
Citizens Advice Service to provide high-quality, efficient,
and effective administrative support to the Head of Finance
and Business Support.
Due to the nature of the role, this
position is based on-site and will be spread across 5 working
days.
Click here to see the candidate package
Finance Assistant
Working within the aims, policies and principles of the
Citizens Advice Service to Process invoices, payments and
expense reports in an accurate and timely manner.
Reconcile bank statements and ledger accounts monthly
Support month-end and year-end closing processes.
Click here to see the candidate package
HertsHelp Connecting Officer
Working within the aims, policies and principles of the
HertsHelp Service, to support clients with a range of
issues, providing information, signposting and referrals
via telephone and email.
The successful candidate will complete necessary training
to provide holistic information, signposting, and referrals
on a range of issues.
Click here to see the candidate package
We do not have any other vacancies at this time
Engagieren Sie sich ehrenamtlich bei uns
Freiwilligenarbeit ist eine unglaubliche Gelegenheit, der Gemeinschaft nicht nur etwas zurückzugeben, sondern auch wertvolle neue Fähigkeiten und Erfahrungen zu sammeln. Außerdem stärken Sie Ihr Selbstvertrauen!
Unsere Freiwilligen engagieren sich aus verschiedenen Gründen, sei es, um der Gesellschaft etwas zurückzugeben, ihre Fähigkeiten und ihr Selbstvertrauen zu verbessern oder ihre Beschäftigungsfähigkeit zu verbessern. Wir haben auch eine Reihe verschiedener Rollen, von Beratern über Administratoren bis hin zu Rezeptionisten! Klicken Sie unten auf die Rolle und lesen Sie die Rollenpakete für weitere Informationen:
Hören Sie von unseren Freiwilligen:
Iain MacCormick, ehrenamtlicher Berater
Freddie Westbrooke, ehrenamtlicher Berater
Daniella Gregory, ehrenamtliche Mitarbeiterin von Welfare Benefits
Heidi Woodhead, Freiwilligenvertreterin und Beraterin
Lernen Sie Brenda kennen, eine unserer Generalist Volunteer Advisers:
„Citizens Advice Stevenage ist wichtig für die Gemeinschaft. Manche Menschen haben einfach nicht das Wissen, das Selbstvertrauen oder die Fähigkeit, ihre Probleme selbst zu lösen. Wohin würden sie ohne uns gehen?
Für mich hält die Freiwilligenarbeit bei Citizens Advice Stevenage mein Gehirn aktiv und gibt meiner Woche Sinn und Ordnung, und obwohl ich keine Fortschritte brauche, sind Menschen, die dies tun, für eine Anstellung von Vorteil." - Brenda, Freiwilligenberaterin
Bereit mitzumachen?
Wenn Sie mit uns über eine Mitarbeit sprechen möchten, füllen Sie bitte das Bewerbungsformular für Freiwillige aus.
Anspruch auf Arbeit oder Ehrenamt
Wenn Sie kein britischer oder irischer Staatsbürger sind, ist es wichtig zu prüfen, ob Sie zusätzlich zu Ihrem Hauptgrund für die Einreise in das Land freiwillig arbeiten oder „unbezahlte Arbeit“ leisten dürfen, um Ihren Visumstatus nicht zu gefährden._cc781905-5cde-3194- bb3b-136bad5cf58d_
Wenn Sie die Antwort in Ihren Einwanderungsdokumenten nicht eindeutig finden können, wenden Sie sich an dieBritische Grenzbehörde
EU/EWR-Bürger anderer Staaten sind berechtigt, sich ehrenamtlich zu engagieren, wenn sie einen der folgenden Freiwilligenstatus haben:
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Voreingestellter Status
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Erledigter Zustand
Ein Visumstatus, der eine Freiwilligentätigkeit erlaubt (wie in derNCVO-Website
Häufig gestellte Fragen
Will volunteering help me get a job?
Around 30% of our volunteers who leave Citizens Advice Stevenage go on to paid employment. Local Citizens Advice volunteering provides skills and experience that is valued by many employers
How much time do i need to give?
We require you to 8 hours per week. This can be one full day or, preferably, two half days. Our advice sessions run from 10am-1pm in the morning and 1pm-4pm in the afternoon.
Our longest standing volunteer to date has been with us for nineteen years!
What support will I get?
All of our volunteers are supported and supervised throughout their time at Citizens Advice Stevenage. When you join us you will get more details about who is supporting you day to day.
If you are an adviser, there is an Advice Quality Supervisor on duty at each advice session to guide and support you. We make sure that you're not put in situations that are beyond your abilities.
What will I get out of a career with Citizens Advice?
All our volunteers get something different from their volunteering experience. Some of the most common benefits reported are:
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making a positive difference to peoples' lives
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receiving high quality training
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getting invaluable work experience
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developing new skills such as communication, problem solving, analytical skills, IT etc.
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improving self esteem, confidence and wellbeing
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meeting new people from a range of backgrounds
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making friends
Do you provide training?
All volunteers receive an induction when joining their local Citizens Advice and all receive comprehensive, free, high quality training. This training may consist of working through study packs, online training, face-to-face courses and observing advisers or other volunteers and staff in their roles.
Will I get my expenses paid?
We will reimburse reasonable travel to and from training sessions, and travel to and from the office for your volunteering shift and other out-of-pocket expenses. We will let you know during the recruitment process, what expenses we can reimburse