Established in 1956, 10 years after the new town was created, Citizens Advice Stevenage was set up and run a small group of local people who saw a need in the community. We have been on a huge journey over our 60+ years but our fundamentals remain: to support Stevenage residents to overcome their problems.
We are consistently adapting to meet the needs of our community and actively reviewing trends, which gives us a unique opportunity to address key issues.
We don’t just review the issues we see, we also review ourselves to make sure we remain relevant for our community.
We launched our business strategy in 2019, addressing four key areas:
We will make it easier to access our service and increase digital provisions
We will play our part to enrich the community by offering helping to join up the voluntary sector
Develop and care for our team so they are best placed to look after the community.
We will make sure we are always looking for new opportunities to make sure we are here for years to come
Our annual report
How we are governed
Our expenditure is almost entirely spent on our direct charitable activities. In more recent times we have been carrying out small-scale fundraising activities.
We are a charity and therefore accept donations, our income is almost entirely made up of grants and contracts for services.
99.3% of our expenditure is on direct charitable activities, with the remainder on governance.
We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.
We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
We value diversity, promote equality and challenge discrimination.
We are an independent charity and a member of the National Association of Citizens Advice Bureaux. In 2020/2021 we directly helped 18,007 people in the town with 27,830 problems, brought £1,730,412 into their pockets.