How we are governed
Meet our Trustees and Executive Team

Below is our Trustee Board and Executive Team, where you can also read a brief extract about them all. The minutes of our 2019 AGM can be viewed here

Richard Westergreen-Thorne

Richard Westergreen-Thorne

Richard joined the Board in 2013 and has been Chair since January 2018.

Richard spent most of his career in education including 14 years as Headteacher of a Stevenage Secondary School. After retiring as a Headteacher he spent seven years working with a large number of individual schools in several local authorities focusing upon school improvement and standards. This included a role as the Executive Head of a school in Essex and four years working part time for Stevenage Education Trust (SET). It was through SET that he first became involved with Citizens Advice as we jointly set up several initiatives in schools to support financial literacy and establish savings points for the Credit Union.  Now retired, he has retained his interest in education as a member of the Academic Council at a Secondary School and has also been the Chair of Governors at another school.

Sophie Maitland Smith Sophie Maitland Smith

Sophie joined the board in 2021, having lived in North Herts all her life & having a keen interest to volunteer and give back in her local area. With a background in finance, Sophie is keen to develop and leverage her commercial skills into the charity environment. In her spare time, she enjoys running & cycling.


Alaine Edwards Alaine Edwards

Alaine has lived and worked in Stevenage for over 40 years and is very proud of the town and its achievements. She is a retired Legal Executive with a background in Social Welfare Law and a particular interest in housing issues. Alaine now works as a trainer, advising local agencies and charities on Housing, Welfare Reform and Community Care Law

Alaine worked in partnership with Citizens Advice on a number of projects, seeing first-hand the invaluable work it does and the service it provides to local residents. She says that although Stevenage is a prosperous town, it faces a number of challenges – so with demand for its services growing, it is important that the excellent work undertaken by staff and volunteers at the organisation is supported.

Tony Egunjobi
Tony Egunjobi

Tony Egunjobi is a self-assured, strategy-focussed senior IT leader with experience of directing and managing business-led digital transformation, eCommerce programmes and extensive business improvement analysis for renowned global businesses.
He hold a Master’s degree in Business Administration and Master of Information Systems Engineering. He has worked in various technology leadership and management roles within financial services, automotive and local government establishments globally.

Tony is an alumnus of the prestigious Lagos Business School, a British Standards Institute Lead Auditor for Business Continuity Program, a TOGAF certified Enterprise Architect, Chartered IT Professional of the British Computer Society and holds a Six Sigma Green Belt certification for quality improvement. His key areas of expertise are in strategic planning and management, technology architecture strategy, risk management and governance, leadership, coordination and program management.

Tony is very interested in helping to improve business agility through application of technology. He advises businesses on how they can harness the power of information technology to create tangible value from the way we live, work and play. He is happily married with children. Tony enjoys playing lawn tennis & badminton, travelling and watching movies in his spare time.

Malcolm Parry
Malcolm Parry

Malcolm joined the Board of Citizens Advice Stevenage in 2017 as a Trustee.  He has spent his life in the music and TV industries as a creator and marketeer.  He is a media entrepreneur with a track record internationally in originating, financing and producing media and new technology concepts, and is also a published songwriter, musician and a member of the Performing Rights Society.  He has a keen interest in personal development, social interaction and team building and is a qualified NLP practitioner.

In his spare time he likes to enjoy the 'outdoors' through hiking and sailing.

Tim Wade
Tim Wade

Tim joined the board in 2017, having lived in East Hertfordshire all his life.  Joining our board to help us to shape the future strategy and extend the reach of our service. Tims background is specialising in business development and creating partnerships.

Tim has always volunteered supporting different groups, helping our local communities and their residents.  He volunteers as a police officer supporting Hertfordshire Constabulary deliver their Community Safety Partnerships throughout the county.  In addition, he is a volunteer with the Age UK visiting scheme for people who find themselves isolated and lonely in later life.  

In his spare time, he is busy looking after his teenage daughter and her Equestrian hobby.


Kevin Grix
Kevin Grix

Kevin is the CEO and Chief Ombudsman at the Rail Ombudsman, the Furniture & Home Improvement Ombudsman and the Dispute Resolution Ombudsman. 

Kevin is a non-practising barrister and was called to the Bar by the Inner Temple in 2008. He has a specialist knowledge in alternative dispute resolution and consumer law. 

His current and previous appointments include Advisory Board Member at the Independent Football Ombudsman, Member of the Executive Board at the British & Irish Ombudsman Association and Founding Strategic Board Member at the Consumer Protection Alliance.



Sarah Griffett 
Sarah joined the board in September 2020. She recently left her role as Senior Ombudsman and Head of Casework at the Dispute Resolution Ombudsman in which she led the Ombudsman team. Sarah has obtained a level 5 BTEC in Complaint Handling and Investigation and has completed a leadership and management course at City University. She is also a mental health first aider and has City and Guilds qualifications in Consumer Law and GDPR.

Sarah read Law for 3 years prior to graduating with honours in 2008. Later the same year she took up an advisory post at Consumer Direct, the national government backed consumer advice service before spending some time at Citizens Advice. Sarah has worked in the consumer landscape for several years and is passionate about this, along with contract law and complaint management. 
David Lawler
David Lawler has helped people understand, simplify and respond to complex financial situations for over 30 years. He specialises in uncovering fraud and wrongdoing; tracing assets; working out what has happened; and putting in place procedures to ensure it doesn’t happen again.  He retired as managing director of an international firm in December 2020, and currently runs his own consulting firm specialising in forensic and investigative accounting.   He is a Chartered Accountant, Certified Fraud Examiner, and Member of the Academy of Experts.
Nina Villa, CEO Charlotte Blizzard-Welch
Chief Executive Officer
Our CEO since 2019. Charlotte has been with the Charity over two appointments since 2014 when she joined as a volunteer. Graduating from the university of Essex in 2013 with a first in Business Administration, she relocated to Stevenage and became a volunteer at Citizens Advice Stevenage and quickly worked her way to the senior leadership team, through a number of roles. In 2018 she took a step into the private sector as Head of Business Development for a Haulage Company returning in 2019 to the Charity she holds a real passion for.

Charlottes biggest achievements for the organisation have focused on governance and reducing controllable expenditure. She truly feels she has found her metier working in the third sector and making a positive contribution to our community.
Charlie Betts Charlie Newman
Advice Quality and Operations Manager

Charlie joined us in 2015 and is now our Advice Quality and Operations Manager here at Citizens Advice Stevenage. Prior to this role, Charlie worked as a Caseworker for the Stevenage Homes Project and the Energy Best Deal Project, and has worked as an Advice Session Supervisor for about two years.
Charlie oversees the overall quality of advice that we give as an organisation, including carrying out monthly Advice Audit Assessments to ensure that we remain compliant. At Citizens Advice Stevenage, we pride ourselves on our extremely high standards of Quality of Advice and Customer Experience and Charlie aims to uphold this.

Alice Loukaides Alice Loukaides
Business Development and Contracts Manager

Alice started work at Citizens Advice Stevenage in 2014 and is our Business Development and Contracts Manager. Alice started as the Stevenage apprentice and then moved into a Caseworker role and various project related roles. Alice was also our Energy Champion, which was aimed to support local offices in the Eastern Region with delivering energy advice. Alice then moved into a supportive role for the management team, as well as undertaking session supervision work and project reporting.
Her role includes bid writing, fundraising activities and campaigns, managing key communications with existing funders and partners as well as establishing new relationships with potential funders, representing Citizens Advice at external events, managing the Research and Campaigns team, monitoring contracts and ensuring high quality project reporting.

Olufunke Olurotimi-Adejumo
Office Manager and PA to the CEO 
Olufunke joined us in 2018 as an administrator and is now our Office Manager and P.A to the CEO. She is a change management professional with years of experience spanning banking and the 3rd sector. An accomplished MBA holder with expertise in leadership, analysis and strategic management,she is passionate about coaching and developing high performing teams with a commitment to excellence at all times. Olufunke is a member and  Foundation Chartered Manager of the Chartered Management Institute UK.

Her role is to nurture our greatest assets -the people and facilitate the smooth running of the organisation through ensuring effective administrative processes and procedures as well as providing support to the CEO and other members of the Senior Leadership team.