How we are governed
Meet our Trustees and Executive Team

Below is our Trustee Board and Executive Team, where you can also read a brief extract about them all. The minutes of our 2017 AGM can be viewed here

Richard Westergreen-Thorne

Richard Westergreen-Thorne

Richard joined the Board in 2013 and has been Chair since January 2018.

 Richard spent most of his career in education including 14 years as Headteacher of a Stevenage Secondary School. After retiring as a Headteacher he spent seven years working with a large number of individual schools in several local authorities focusing upon school improvement and standards. This included a role as the Executive Head of a school in Essex and four years working part time for Stevenage Education Trust (SET). It was through SET that he first became involved with Citizens Advice as we jointly set up several initiatives in schools to support financial literacy and establish savings points for the Credit Union.  Now fully retired, he has retained his interest in education as a Trustee of Stratton Educational Trust in Biggleswade, and a former Chair of Governors of Gamlingay Village College.

Bernie Eccles
Bernard Eccles


Bernie read Mechanical Engineering at University College London (BScEng) and took a Diploma in Management Studies at Aston University (DMS). He worked for 20 years for PA Consulting Group as a Senior Partner in Design and Manufacturing industries, and worked closely with CASS Business School on the development of a free e-learning network for the charity sector (KnowHowNonProfit).

Bernie is also a Trustee for our Hertfordshire consortium; Hertfordshire Citizens Advice Service, and in his spare time he enjoys golf, tennis, dog-walking, and playing the clarinet. 

Laurence Lichman Laurence Lichman

Laurie is our Treasurer, having joined our Board in 2011. He is a retired Chartered Accountant, and a Fellow of the Association of Corporate Treasurers. Laurie worked in finance for a well-known global hospitality brand before his retirement.

In his spare time he enjoys golf, reading, and looking after his granddaughters.

Cathy Tribe Catherine Tribe

Cathy was a Partner in a firm of Solicitors before being appointed a full time Employment Judge and subsequently Regional Employment Judge for the East of England. She was also a Solicitor of the Supreme Court.

Throughout her career, Cathy was in constant contact with various Local Citizens Advice, giving advice, running training courses, and giving lectures.

Cathy felt that she wanted to continue the association with Citizens Advice, as she strongly believes in our work, and felt that she could contribute to the vital role we play.



Alaine Edwards Alaine Edwards

Alaine has lived and worked in Stevenage for over 40 years and is very proud of the town and its achievements. She is a Legal Executive with a background in Social Welfare Law and a particular interest in housing issues. Alaine is now semi-retired and works as a trainer, advising local agencies and charities on Housing, Welfare Reform and Community Care Law.

Alaine worked in partnership with Citizens Advice on a number of projects, seeing first-hand the invaluable work it does and the service it provides to local residents. She says that although Stevenage is a prosperous town, it faces a number of challenges – so with demand for its services growing, it is important that the excellent work undertaken by staff and volunteers at the organisation is supported.

Tony Egunjobi
Tony Egunjobi

Tony joined us in 2016. He currently heads the IT Architecture & Business Improvement Dept. for First Bank. Prior to this appointment, he held various roles including being Head of IT for Intercontinental Bank, Supervisor of Strategic Infrastructure Engineering for Ford of Europe and Supervisor for Telecommunication Voice Services also in Ford of Europe. Tony has had 28 years of work experience in technology management for several global blue chip companies in different geographies around the world. He holds a Masters of Science Degree in Information Systems Engineering from South Bank University and a Master’s in Business Administration (MBA) from Middlesex University Business School. He is an alumnus of Lagos Business School, a TOGAF 8 certified Enterprise Architect, Chartered IT Professional - British Computer Society, and holds a Six Sigma Green Belt certification for quality improvement.

Kevin Grix
Kevin Grix

Kevin is CEO and Chief Ombudsman at Dispute Resolution Ombudsman Limited which operates the Rail Ombudsman, the Furniture Ombudsman and the Dispute Resolution Ombudsman.
Kevin joined the Board of Citizens Advice Stevenage at the end of 2018.  He is a non-practising Barrister and professionally qualified by the Chartered Institute of Arbitrators (CIArb). Kevin also sits on the Executive Committee at the Ombudsman Association, the Advisory Board at the Independent Football Ombudsman and the Strategic Board of the Consumer Protection Alliance.
Kevin has worked in the consumer landscape for over 10 years and is passionate about civil justice and consumer affairs.

Daniel Harrison

Daniel is a new addition to the board, joining us in 2018. He runs an accountancy firm in Biggleswade with general practice experience. He has been working in accountancy since leaving school and lives in Biggleswade.
Daniel believes in the good work that Citizens Advice does and wants to help where he can.

Nina Villa, CEO Nina Villa
Chief Executive Officer

Nina joined us as CEO in May 2018. After her legal studies she spent several year as a Paramedic with London Ambulance Service before joining Broxbourne Borough Council as the lead for Older Peoples’ Services. She then spent several years as Town Clerk of Hertford before moving on to work with the Police and Crime Commissioner for Hertfordshire as his Deputy CEO. Alongside the ‘day job’, Nina served for many years as a Royal Naval Reserve Officer at HMS Wildfire in Northwood.

Charlie Betts Charlie Betts
Advice Quality and Operations Manager

Charlie joined us in 2015 and is now our Advice Quality and Operations Manager here at Citizens Advice Stevenage. Prior to this role, Charlie worked as a Caseworker for the Stevenage Homes Project and the Energy Best Deal Project, and has worked as an Advice Session Supervisor for about two years.
Charlie oversees the overall quality of advice that we give as an organisation, including carrying out monthly Advice Audit Assessments to ensure that we remain compliant. At Citizens Advice Stevenage, we pride ourselves on our extremely high standards of Quality of Advice and Customer Experience and Charlie aims to uphold this.

Alice Loukaides Alice Loukaides
Business Development and Contracts Manager

Alice started work at Citizens Advice Stevenage four years ago and is our Business Development and Contracts Manager. Alice started as the Stevenage apprentice and then moved into a Caseworker role and various project related roles. Alice was also our Energy Champion, which was aimed to support local offices in the Eastern Region with delivering energy advice. Alice then moved into a supportive role for the management team, as well as undertaking session supervision work and project reporting.
Her role includes bid writing, fundraising activities and campaigns, managing key communications with existing funders and partners as well as establishing new relationships with potential funders, representing Citizens Advice at external events, managing the Research and Campaigns team, monitoring contracts and ensuring high quality project reporting.