How we are governed
Below is our Trustee Board and Executive Team, where you can also read a brief extract about them all. The minutes of our 2017 AGM can be viewed here.
Meet our Trustees and Executive Team
Laurie is our Treasurer, having joined our Board in 2011. He is a retired Chartered Accountant, and a Fellow of the Association of Corporate Treasurers. Laurie worked in finance for a well-known global hospitality brand before his retirement.
In his spare time he enjoys golf, reading, and looking after his granddaughters.
Cathy was a Partner in a firm of Solicitors before being appointed a full time Employment Judge and subsequently Regional Employment Judge for the East of England. She was also a Solicitor of the Supreme Court.
Throughout her career, Cathy was in constant contact with various Local Citizens Advice, giving advice, running training courses, and giving lectures.
Cathy felt that she wanted to continue the association with Citizens Advice, as she strongly believes in our work, and felt that she could contribute to the vital role we play.
Alaine has lived and worked in Stevenage for over 40 years and is very proud of the town and its achievements. She is a Legal Executive with a background in Social Welfare Law and a particular interest in housing issues. Alaine is now semi-retired and works as a trainer, advising local agencies and charities on Housing, Welfare Reform and Community Care Law.
Alaine worked in partnership with Citizens Advice on a number of projects, seeing first-hand the invaluable work it does and the service it provides to local residents. She says that although Stevenage is a prosperous town, it faces a number of challenges – so with demand for its services growing, it is important that the excellent work undertaken by staff and volunteers at the organisation is supported.
Tony is one of our newest additions to our Board, having joined us in 2016. He currently heads the IT Architecture & Business Improvement Dept. for First Bank. Prior to this appointment, he held various roles including being Head of IT for Intercontinental Bank, Supervisor of Strategic Infrastructure Engineering for Ford of Europe and Supervisor for Telecommunication Voice Services also in Ford of Europe. Tony has had 28 years of work experience in technology management for several global blue chip companies in different geographies around the world. He holds a Masters of Science Degree in Information Systems Engineering from South Bank University and a Master’s in Business Administration (MBA) from Middlesex University Business School. He is an alumnus of Lagos Business School, a TOGAF 8 certified Enterprise Architect, Chartered IT Professional - British Computer Society, and holds a Six Sigma Green Belt certification for quality improvement.
Advice Services Manager
Debbie joined us over 16 years ago, and has been our Advice Services Manager for almost 10 years. Debbie has a delegated responsibility for all of the advice given in the organisation, and is tasked with ensuring that it remains of extremely high quality.
Debbie maintains a relentless focus on ensuring that this is the case, and during her time here she has managed to ensure that the organisation consistently progresses and improves in achieving high quality outcomes for our clients, whilst helping more clients year on year.
Gemma joined us in 2012 as a volunteer, before moving in to a Project Officer role delivering a project to join up advice services in the town. Following this, she became our Project Manager in 2014, and is responsible for ensuring that all Projects across the organisation meet their objectives. Over the past two years, Gemma has ensured that we continue to build upon successful projects, and grow the number of contracts we have, so that we can continue to help more and more people in the town.
At any one time we generally have between 16 and 20 different contracts running, and Gemma works to ensure that projects remain on track, working alongside Daniel to ensure that lines of communication between us and our funders remain open at all times.
Charlotte joined us in 2014 as a volunteer, before quickly becoming a full-time administrator. She became the PA to the CEO in 2016. Since then, she has worked closely with our CEO to implement significant changes within the organisation, reducing our unit cost, making us more cost effective and efficient.
Charlotte became our Office Manager in 2017, and is tasked with further improving our volunteer experience and retention, as well as making our administration department even more efficient, to enable us to help even more people in the town.